Frequently Asked Questions
What are your difficulty ratings?
What if we get stuck?
Before starting each room we will explain how to use our intercom system. This can be used to ask for hints and to communicate with staff.
Are all rooms suitable for children?
Our rooms, with a Beginner option, are good for children ages 10+. For our puzzlers 10 -13 yrs, we recommend having at least one adult in the room to help keep them focused and organized. Children under 6 years are not encouraged unless kept in a stroller at all times.
Are your rooms accessible?
Yes, ALL of our rooms are designed with accessibility in mind! If you have concerns, please contact us and we are more than happy to address any concern related to accessibility!
Can you handle large Groups?
We can handle groups from 2 people to 40 people and can make arrangements for larger. For groups larger than 8 people, we offer shot gun start for multiple rooms to start at once or, for competitive teams: 2 and 3 room duels
How many 'brains' can each room accommodate?
Our rooms accommodate between 2-8 'brains', but are best suited for 5-6.
Do you have a party room?
You can add a party room to any game at the time of check out when it asks if you would like to add another room to your booking. We have times for the party room every 2 hours so we can adjust the time to match the end of your game. The room is for one hour and costs $25.
We also have a large party room that can be arranged if needed by dropping us an email.
Will I actually be locked in?
No! local fire code means the entrance door to each room is built without a lock.
Will I be in a room with people I don’t know?
No, all of our rooms are private bookings.
Do you take walk-ins?
We do take walk-ins but recommend you can give us a call first since we do have a limited number of rooms.
Are the rooms scary?
At this time, 'Saw' is our only mildly scary live room. We also have a Virtual Reality game 'Manor of escape' that is loaded with jump scares.
Are personal items allowed?
No, we will be locking up any bags or purses before you enter the room. This includes any cellphones or recording devices.
Can we add more 'brains'?
Yes! The rooms hold up to 8 people You are welcome to book for a smaller number of people and arrive with the maximum and we will settle the difference when you arrive to play you game.
Am I on camera?
Yes, we use cameras to monitor all of our rooms but we do not record players.
Will I have to sign a waiver?
Yes, we do require a waiver to be signed before participating in our games.
If you are bringing minors and are not their parent/guardian there is a waiver below for their parents to sign that the minor can bring with them.
Do I need a parent or Guardian in the Room with minors?
We generally recommend at least 1 adult goes into the room if players are under 12. At the time of your booking our staff might recommend the presence of an adult in the escape room for groups of younger players. In this case the adult will not be charged to play the game.
What are your safety procedures?
Exitus has implemented new procedures to keep guests and staff safe.
Details about these procedures can be found by clicking here.